Tell us about your role at HSRU

My role is Professor of Health Services Research.  I am particularly involved in the Improving Experiences of Care (ImpEC) programme and in qualitative research methods.

I joined the Health Services Research Unit in October 2017.

Tell us a bit about your background and what you do now

I started as a modern linguist, studying French and German at University.  I then joined the NHS Management Training Scheme and worked as a NHS manager for 9 years.  I then had a period combining studying for a Masters and PhD with having babies!

I came here from Oxford where I was for several years the Director of Applied Research for the Health Experiences Research Group.  I have brought with me my interests in patient experience of illness and care and how we can use experiences to improve the NHS.

I have a growing interest in staff experience of providing care, given growing evidence that staff experience is a good predictor of patient experience.

How do you usually start your day?

I have breakfast watching the changing Aberdeen skyline and weather and then walk to work which is very mindful.

There is no standard routine at all for me, every day is different.  I do quite a lot of travelling for both work and to visit my husband who I left behind in Oxford (oops!) along with my son and two cats.

What is your favourite thing about your job?

Variety.  The feeling that you might make a bit of difference.  And the people.

How do you relax outside of work?

Singing, walking, going to opera and concerts.  I have a women's book group with my neighbours and I have my cats (not that I get to see them very often).

What was the last tweet you sent or liked?

Almost certainly something about Europe!