Professor Louise Locock
FAcSS PhD MPhil
Professor in Health Services Research
Health Services Research Unit
University of Aberdeen
2nd Floor, Health Sciences Building
I joined the Health Services Research Unit in 2017 as professor and lead for the Improving Experiences of Care theme. Previously I spent 14 years with the Health Experiences Research Group, Nuffield Department of Primary Care Health Sciences, University of Oxford, where I was Director of Applied Research. I am a qualitative social science researcher interested in personal experience of health and illness; patient-centred quality improvement and co-design; and patient and family involvement in research and care. A major recent focus of my work has been how we can better use different types of patient experience data to improve care.
- MA Modern Langauges (French and German)1984 - University of Oxford
- M Phil Comparative Social Policy1995 - University of Oxford
- PhD Explicit rationing within the NHS quasi-market: the experience of health authority purchasers, 1996-971998 - London School of Economicshttp://etheses.lse.ac.uk/98/
Memberships and Affiliations
- Internal Memberships
Athena SWAN Self-Assessment Team member and Institutional Athena SWAN Steering Group member
- External Memberships
I am a Fellow of the Academy of Social Sciences.
From 2021 I will be a member of the MND Association Healthcare Research Advisory Panel.
I served as a Board Member for the National Institute for Health Research Health Service and Delivery Research programme from 2014 to 2019.
Patient and staff experience; quality improvement using patient experience data; patient and public involvement; experiences of research participation (particularly clinical trials and biobanking); qualitative methods; motor neurone disease and other neurological conditions; long term conditions; pregnancy and parenting experiences
Applied Health SciencesSupervising
Within HSRU, I lead our 'Improving Experiences of Care' theme, focusing on research that looks at ways to improve the experience of patients, family carers and healthcare staff.
I am joint principal investigator with Prof Jen Cleland on a mixed methods study from October 2020 on enhancing recruitment and retention of rural doctors in Scotland, funded by the Chief Scientist Office. A related new study funded by the NIHR is starting in March 2022 on community-led initiatives to improve recruitment and retention in remote and rural areas, in both Scotland and England.
With Prof Craig Ramsay I am joint PI on ACORN (Asynchronous Consultation Research for the NHS), examining the role of asynchronous consultation methods in secondary care after COVID-19, funded by the Health Foundation from December 2020.
Starting in 2021, I am involved in a new inter-disciplinary study of funerals as a form of care and how they have been affected by the pandemic, led by Prof Vikki Entwistle.
As a co-investigator, I am involved in an ESRC/UKRI funded study led by Prof Sue Ziebland at the University of Oxford, 'Experiences of COVID-19 and recovery: learning from polyphonic voices for communities, policy makers and health and social care providers'. This will investigate the experiences of people who experienced COVID-19, with particular emphasis on people from a range of minority ethnic backgrounds. A linked study funded by NIHR is examining family experiences of COVID. A further related study, led by Prof Kate Hunt at the University of Stirling and funded by the Chief Scientist Office, will focus specifically on experiences of Long COVID.
In 2018-19 I led a study based in NHS Grampian on how staff feel about and respond to online patient feedback on Care Opinion Scotland. A wider qualitative study on Care Opinion Scotland began in 2019 with a PhD studentship funded by THIS Institute, Cambridge, with PhD student Emma Berry.
I also supervise PhD student Jade Howard on the experiences of families with inherited motor neurone disease. The Motor Neurone Disease Association have awarded funding for 2019-21 to make interviews conducted as part of this PhD into a public resource on Healthtalk.
I am co-investigator on two Versus Arthritis studies which started in 2019, one on PAtient-centred Care for FIbromyalgia: New pathway Design’ (PACFIND), led by Professor Gary MacFarlane and one on Vasculitis (VOICES) led by Dr Rosemary Hollick. Both studies will also lead to new Healthtalk modules.
I am also co-investigator on several Oxford-led studies:
Bridging the translation gap between learning disability policy and practice in search of flourishing lives. NIHR Schhol for Social Care Research. (PI Sara Ryan)
Understanding and using people’s experiences of social care to guide service improvements:could an effective and efficient co-design approach be translated from health to social care? NIHR Health Service and Delivery Research (PI Sara Ryan)
SuMMIT-D: support through mobile messaging and digital health technology for diabetes. NIHR Programme Grant for Applied Research (PI Andrew Farmer)
PURSUE: Understanding experiences of urogynaecological conditions and health services. NIHR Policy Research Programme (PIs Abi McNiven and Francine Toye)
and a study in collaboration with the University of Leicester and THIS Institute, Cambridge on Developing a Visual Identification Method for People with Cognitive Impairment in Hospitals (DA VINCI).
As Principal Investigator I recently completed the US-PEx project, a study funded by the National Institute for Health Research Health Service and Delivery Research programme 14/156/06. This project aimed to get a better understanding of how NHS frontline staff use different types of patient feedback to improve health services and develop tools to help them make better use of these data.
I was also co-investigator on the INQUIRE project led by Professor John Powell at the University of Oxford on how the NHS can use online patient feedback.
During 2020-21 i collaborated with Prof Judith Smith and Emily Burn at the University of Birmingham and Dr Becks Fisher at the Health Foundation on a study of narrative accounts of primary care practitioners in a time of Covid-19.
I am supervisor for three PhD projects, on:
The experiences of families living with inherited forms of motor neurone disease (Jade Howard)
NHS quality improvement and Care Opinion Scotland (Emma Berry)
The impact of waiting times on patients' lives (Elisabeth Kirchner)
I teach on patient and public involvement in research; qualitative methods; and using patient experience data for quality improvement.
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'Team ethnography visual maps’: methods for identifying the ethnographic object in multiple sites of fieldworkEthnographyContributions to Journals: Articles
Absorbing it all: A meta-ethnography of parents’ unfolding experiences of newborn screeningSocial Science & Medicine, 114367Contributions to Journals: Articles
Caring for Care: Online Feedback in the Context of Public Healthcare ServicesSocial Science & Medicine, vol. 285, 114280Contributions to Journals: Articles
Reducing bias in trials from reactions to measurement: the MERIT study including developmental work and expert workshopHealth Technology Assessment, vol. 25, no. 55Contributions to Journals: Articles
Life ‘on high alert’: how do people with a family history of motor neurone disease make sense of genetic risk? Insights from an online forumHealth, Risk and Society, vol. 23, no. 5-6, pp. 179–195Contributions to Journals: Articles
Reducing bias in trials due to reactions to measurement: experts produced recommendations informed by evidenceJournal of Clinical Epidemiology, vol. 139, pp. 130-139Contributions to Journals: Articles
Twitter communication of the UK public on dental health and care during a COVID lockdown: "My kingdom for a dentist"Community Dental Health, vol. 38, no. 2, pp. 1-7Contributions to Journals: Articles
Understanding acceptability in the context of a text message intervention to encourage medication adherence in people with type 2 diabetes: A mixed methods studyBMC Health Services Research, vol. 21, no. 1, 608Contributions to Journals: Articles
“You Probably Won’t Notice Any Symptoms”: Blood Pressure in Pregnancy—Discourses of Contested Expertise in an Era of Self-Care and ResponsibilizationQualitative health researchContributions to Journals: Articles
Boundary spanning and identity work in the clinical research delivery workforce: a qualitative study of research nurses, midwives and allied health professionals in the National Health Service, United KingdomHealth Research Policy and Systems, vol. 19, 74Contributions to Journals: Articles