Improving Experiences of Care

Research conducted within the ImpEC programme is multidisciplinary and multi-method with a strong basis in the social sciences. It employs a range of health services skills and theories drawn from sociology, organisational behaviour, management, health psychology and philosophy. Members of the Improving Experiences of Care team use a range of tools to conduct and communicate their research including participatory action methods; social media; facilitated workshops and focus groups as well as interviews, surveys and other traditional forms of engagement.


The programme focuses on issues of significance for health and social care policy, management and practice. We are involved in evaluating new models of care, service redesign, innovations and improvements in care, attending to the perspectives of those involved in developing, delivering and receipting services.