Professor in HSRU
Louise joined the Health Services Research Unit in 2017, following 14 years in the Health Experiences Research Group, Nuffield Department of Primary Care Health Sciences, University of Oxford, where she was Director of Applied Research. She is a qualitative social science researcher interested in personal experience of health and illness; patient-centred quality improvement and co-design; and patient and family involvement in research and care. A major recent focus of her work has been how we can better use different types of patient experience data to improve care.
Patient experience; quality improvement using patient experience data; patient and public involvement; experiences of research participation (particularly clinical trials and biobanking); qualitative methods; motor neurone disease and other neurological conditions; long term conditions; pregnancy and parenting experiences
As Principal Investigator Louise has recently completed the US-PEx project, a study funded by the National Institute for Health Research Health Service and Delivery Research programme 14/156/06. This project aims to get a better understanding of how NHS frontline staff use different types of patient feedback to improve health services and develop tools to help them make better use of these data.
She is also co-investigator on the INQUIRE project led by Professor John Powell at the University of Oxford on how the NHS can use online patient feedback, and on two further Oxford studies:
Professor Andrew Farmer's Summit-D programme on support for people with diabetes through mobile messaging
Professor Rafael Perera's Programme Grant on Monitoring Long Term Conditions in Primary Care.
Louise is a coinvestigator on two MRC-funded methods studies:one on measurement reactivity, led by Professor David French at the University of Manchester, and one on PPI interventions to enhance surgical trial recruitment led by Dr Jo Crocker, University of Oxford.
She was also a coinvestigator on a study on the experiences of recruiting and participating in for the 100k Genomes Project, in collaboration with Oxford colleagues and Professor Nick Mays at the London School of Hygiene and Tropical Medicine
In 2018-19 she is leading a study based in NHS Grampian on how staff feel about and respond to postings on Care Opinion Scotland. A wider study on Care Opinion Scotland is planned for 2019 onwards.
From October 2018, Louise is supervising a PhD on the experiences of families living with inherited forms of motor neurone disease.
She teaches on patient and public involvement in research; qualitative methods; and using patient experience data for quality improvement.
Louise is a Board Member for the National Institute for Health Research Health Service and Delivery Research programme.
She is an expert panel member for the INDEX project (developing guidance for intervention development), University of Sheffield.
She is a study steering group member for the following studies:
The TRECA study: TRials Engagement in Children and Adolescents, University of York
A study of sense-making strategies and help-seeking behaviours associated with the use and provision of urgent care services, University of Southampton
Evaluation of Patient and Family Centred Care (PFCC) as an improvement intervention, St George's, University of London.