Improving Care by Using Patient Feedback

Improving Care by Using Patient Feedback

Research by HSRU's Professor Louise Locock is one of several studies to feature in a Themed Review published this month by the National Institute for Health Research (NIHR) on Improving Care by Using Patient Feedback.

The NHS is spending millions of pounds encouraging patients to give feedback but the information gained may not being used effectively to improve services.  

Both staff and patients want feedback from patients about the care to be heard and acted upon and the NHS has clear policies to encourage this. Doing this in practice is, however, complex and challenging. This report features nine new research studies about using patient experience data in the NHS.  These show what organisations are doing now and what could be done better.  Evidence ranges from hospital wards to general practice to mental health settings.  There are also insights into new ways of mining and analyzing big data, using online feedback and approaches to involving patients in making sense of feedback and driving improvements. 

You can view the review by clicking here.

The review has been featured in an article in the Independent which can be viewed by clicking here.

The full NIHR report of the study will be published shortly.

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