MyAberdeen FAQs

MyAberdeen FAQs and Troubleshooting

Support

Access Issues

Turnitin and related issues

Lecture capture and video

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Q: How do I access MyAberdeen?

To access MyAberdeen please follow this link: www.abdn.ac.uk/myaberdeen. If you have any problems logging in to MyAberdeen please contact the eLearning team at elearning@abdn.ac.uk or telephone ext. 3765 or (01224) 273765

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Q: Who do I go to with any queries about MyAberdeen?

A: Staff should contact the eLearning Team in the first instance (elearning@abdn.ac.uk, tel (27) 3765). Please do not direct students to this email address; all student queries should go the Servicedesk (Servicedesk@abdn.ac.uk).

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Q: What support is available for staff?

A: There are Guides and Video Tutorials for MyAberdeen within the Help tab in MyAberdeen. You can also find information on the eLearning 'MyAberdeen Documentation and Video Tutorials page': http://www.abdn.ac.uk/eLearning/myaberdeen/tutorials.

Details of any shceduled MyAberdeen / Blackboard Collaborate workshops can be found at http://www.abdn.ac.uk/coursebooking.

Select ‘Centre for Academic Development’ and complete your booking. Alternatively, contact the Centre for Academic Development (cad@abdn.ac.uk, tel (27) 3030).

We can also arrange one-to-one or discipline-specific workshops if required.

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Q: What support is available for students?

A: There are dedicated support pages within the Help tab in MyAberdeen.

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Q: How do I make a MyAberdeen course available to students

A: When a MyAberdeen course is created or rolled over for you it is not made available by default. This is so that you can work on it before students have access. Course Coordinators can make a course available from via the Course Management section in the course Control Panel in the 'Customisation' section - see How To Make a MyAberdeen Course Available to Students (.Pdf)

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Q: Why are students reporting that they can’t see my course in MyAberdeen?

A: Firstly, check that the student is appearing in your user list for the course: Go to the Control Panel (bottom left of your course area) and select ‘Users & Groups’ then ‘Users’.

From this screen, you can see whether a student is enrolled in your course. If you click on the drop-down menu next to a user’s name, you have two options: ‘Change User’s Role in Course’ and ‘Change User’s Availability in Course’.

If any students are missing, please contact Registry in the first instance - see: http://www.abdn.ac.uk/infohub/support/registry-staff.php. If there is someone on your user list that should not have access to your course, you can choose to make them unavailable and they will not be able to view the course at all. If anyone needs to be removed from your course, please let us know.

Tip: Make sure the search boxes at the top of the screen are clear. If you can’t see all the names, you may need to expand your view to see all of the pages (at the bottom right of your screen).

If the students are enrolled on the course make sure that you have made the course available to students - see How To Make a MyAberdeen Course Available to Students (.Pdf)

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Q: Do Associate students or Assessment-only students (C8) get automatically added to MyAberdeen?

A: Associate or Assessment-only students do not automatically get access to MyAberdeen. Once registered, we would ask that the course coordinator contacts us to confirm that it is okay for the student to have access to their courses in MyAberdeen. As we develop our integration with Student Records further, this may happen automatically in the near future, but in the meantime we would be grateful if you could contact us with any queries regarding Associate and Assessment-only student access to MyAberdeen.

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Q: Can I add students to my course?

A: Students are automatically enrolled in course areas through an integration of data from Student Records. If you believe that your user list is incorrect, or if you would like a student to have access to your course for resit purposes, please contact elearning@abdn.ac.uk.

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Q: Can I remove students from my course?

A: You can’t remove students from your course, but if you are certain that they should not have access to your course, you can make them unavailable so they will not see the course page.

To do this, go to the Control Panel (bottom left of your course area) select Users & Groups then Users. Click the drop down menu next to the user’s name and select Change User’s Availability in the Course. Change the setting to No and press Submit. Then please email the eLearning Team (elearning@abdn.ac.uk) to have the user permanently removed.

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Q: Can I add staff to my course?

A: As long as they are a University of Aberdeen member of staff, you can add them to your course yourself. To do this, go to the Control Panel (bottom left of your course area), select Course Tools then Add Staff, and Add Users by Role. You can then search for staff in the search box and choose which role to give them.

If you would like to add someone who is not a University of Aberdeen member of staff, please contact us (elearning@abdn.ac.uk) and we can issue them with a temporary user ID.

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Q: Can I remove staff from my course?

A: You can’t remove staff from your course, but if you are certain that they should not have access to your course, you can make them unavailable so they will not see the course page. To do this, go to the Control Panel (bottom left of your course area) select Users & Groups then Users. Click the drop down menu next to the user’s name and select Change User’s Availability in the Course. Change the setting to No and press Submit. Then please email the eLearning Team (elearning@abdn.ac.uk) to have the user permanently removed.

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Q: One of my students had their studies terminated, but they have now been reinstated. Why can’t they log in to MyAberdeen?

A: When a student’s studies are terminated, their user account is closed off. Please advise the student to contact IT Services (Servicedesk@abdn.ac.uk) to ask them to reopen their e-Registration in order for their username to become valid again. Once this has been done, the student’s access to MyAberdeen should automatically be restored.

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Q: Why can’t students view files or open links in my course?

A: When adding any content to MyAberdeen, we recommend that you set all files - particularly PDF files and links to external websites – to open in a new window. To do this, click on the drop-down menu next to the file name and change the option to open in a new window to ‘yes’.

If a popup appears asking, ‘Do you want to view only the content that was delivered securely?’, please advise students to select no to this option so they can see mixed content.

If you are adding video files to your course, we would recommend that you do so using the Kaltura streaming media service and also set these to open in a new window.

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Q: Why can I no longer see the menu within my course area?

A: It may be that you have inadvertently collapsed the course menu. Please see the arrows indicated in the image below; clicking on either of these can expand/collapse your course menu and therefore change the view of your course area.

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Q: Why can’t I see all the students in my course in my Turnitin assignment homepage?

A: Sometimes not all of the students in the class pull through into the Turnitin assignment homepage. In order to refresh the list, you can carry out a Roster Sync. To do this, go to your Control Panel (bottom left of your course area), select Course Tools then Turnitin Assignments. Click on the assignment name to enter the assignment homepage. From the options on the right hand side, click Roster Sync.

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Q: How do I add a lecture capture video to MyAberdeen

A: In order to produce a lecture capture video you will need to use Panopto, which you can log into on a lectern PC using your University username and password. Please see the Panopto quick start guide. You can also install Panopto on your computer in order to do a recording from your office or home, or when away from the University.

After making a lecture capture recording and submitting it you will receive an e-mail from Panopto when it's ready to upload. To add the video to MyAberdeen see Quick Guide 070: Adding Panopto Video to MyAberdeen as a Web Link.

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Q: How do I edit lecture capture video  or add video from my desktop / a Webcam to MyAberdeen

A: Quick Guide 071: How to Record / Edit Panopto Video at the Desktop gives details on how to edit video created using Panopto and gives info on how to create/edit video at your desktop using Panopto, downloaded from the University's Microsoft Sytem Software Center.

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Q: How can I have students upload video to MyAberdeen

A: Students can add video can to MyAberdeen in an Assignment / Blog / Journal / Wiki / Discussion Forum / Portfolio via the Mash ups button in the content editor. A Quick Guide Adding Streamed video to MyAberdeen using Kaltura is available for students with detailed instructions.

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