The University appreciates that this is an uncertain time for staff and students. While we are adhering to government and NHS guidance to prevent the spread of coronavirus, we recognise that essential measures such as homeworking and the postponement of teaching can raise issues for staff and students.

If you are worried about yourself or someone else, or have concerns about the developing situation, we have a range of support services that can help.

Support for students

Careers and Employability Service

The Careers and Employability Service continues to operate all services online and/or by telephone.

You can contact them with any questions using or telephone 01224 273601.

Appointments can be booked online via

Careers updates will be communicated online: You can also follow them on Facebook, Twitter & LinkedIn @AbdnUniCareers

Multi Faith Centre

You can make an appointment with one of the Chaplains by emailing and they will arrange to talk with you by phone.  If you have an urgent enquiry, please contact 07772 062 522.

Counselling Service

The Counselling service is currently operating a telephone only service. Please email to make an appointment.

More details on the service available can be found here.


There are a variety of online resources available here but if you can’t find what you’re looking for, the Infohub team can be contact by emailing

Student Support

In line with the current guidance, the Student Advice & Support Office has changed how we offer our service.

We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning difficulties, visas and immigration matters, mental health and wellbeing, and more. 

If you require support or wish to speak with a Student Support Adviser please email  If you require an appointment we can offer you a ‘remote meeting’ by telephone or Microsoft Teams.

Our 01224 273935 phone line will not be answered during this period and we cannot accept incoming calls, however we can arrange a call back to UK numbers, this will appear as a ‘Private Number’.  If you are not currently in the UK we can offer a Microsoft Teams meeting as we are currently unable to call overseas.

Please visit the Support and Wellbeing section for more details.

Student Learning Service

The Student Learning Service will continue to provide support to students, including those with dyslexia and other Specific Learning Differences,  for Academic Writing, Academic Skills and Maths.

Our online resources are available in Achieve (Undergraduates) and Achieve+ (Taught Postgraduates) under ‘Organisations’ in MyAberdeen.

In line with University communication to students last week, all face-to-face appointments, including workshops, drop-in sessions and individual appointments will no longer take place.

If you already have an appointment, the relevant Adviser will be in touch to arrange an online alternative. If you have any further questions, or would like an appointment, please get in touch ( and we will offer an online meeting or suitable alternative.

Personal Tutors

You should continue to liaise with your Personal Tutor at any scheduled meetings or if you require their support. If you are unsure how to contact your Personal Tutor, please email

University Libraries

Both the Taylor & Foresterhill Libraries closed on 17th March until further notice. The Sir Duncan Rice Library will reduce operations and close until further notice on Friday 20th March.

All the latest information for students and staff is available at the Library Service's dedicated Coronavirus page

Food Outlets

All University operated catering outlets are closed unitl further notice, with the exception of those based at Hillhead to support the catered residents.


AUSA Advice – The AUSA Advice team will be operating online via email on  Advisors will be available for academic, housing and general wellbeing advice.

Reception Service – Reception will be closed in the main AUSA office, but we will be replying to emails and answer phone calls. Please phone 01224 272965 or email between 11am and 3pm weekdays.

Union Brew – Union Brew will close on Tuesday 18th March until further notice.  Updates will be available on Union Brew’s Facebook page.

AUSA Sport/Events – Following guidance from the University and BUCS we are taking steps to cancel all training, fixtures and events.  Clubs and societies’ presidents will be contacted and kept up to date.

AUSA Societies/Student Groups/Sport – We are working to keep an FAQ page updated with all the helpful information. This can be found here. We are also looking into ways to help you hold your AGMs virtually and extending deadlines for reaffiliations. We will be in touch with more info on this soon.

Elections – Voting is open, and the polls will close on Thursday, March 19th at 5pm.  Click here to vote. If you have any questions about elections, please email

Representation – Representation team is available online.  Please email if you have any questions. 

Student Resident Assistants

The SRA Team will continue to operate a telephone service from Hillhead to support the residents. You can contact them by calling 01224 274030 or 01224 274023, emailing or texting 07813 529679.

You can also contact the Community Liaison Officer, Christine McGrath on 01224 274013 or

Support for Parents

Parent Club is a free Scottish Government resource with useful information on how to cope with the current situation and how to protect yourself, your children and others.

Support for staff

Additionally, staff are able to contact HR whilst working from home. Please email your HR Partner or If you'd like to speak to someone on the phone call 01224 273500.  

Employee Assistance Programme

The University offers staff an Employee Assistance Programme (EAP) which provides a free, confidential face to face and telephone counselling service as well as information services.

The EAP is provided by Care First and staff can contact them about work related or personal issues as well as information, such as  legal or financial advice. You can also read Care First's Coronavirus guidance here.

Care First is available 24 hours a day, 7 days a week. They can be contacted on the freephone number 0808 168 2143.

Online information and counselling are available on the Lifestyle website:
Username: aberdeen
Password: employee

Care First can provide support on a wide range of issues, such as:

  • Anxiety
  • Bereavement
  • Budgeting
  • Bullying
  • Bullying at work
  • Coping with change
  • Debt
  • Depression
  • Divorce
  • Domestic abuse
  • Drug and alcohol abuse
  • Family problems
  • Food and nutrition
  • Gambling
  • Harassment at work
  • Health information
  • Legal advice
  • Managing money
  • PTSD
  • Relationships
  • Stress at work
  • Stress management
  • Suicide
  • Workplace critical incidents

The PowerPoint presentation provides and overview of the services available through Care First.

Additionally, Care First provide a health and wellbeing app which offers a combination of tailored programmes and health information and support.

The app, called Care First Zest, can be accessed at the URL below, the App Store or Google Play:

Student Counselling Service - information for staff


Students requiring a letter of support from the Student Counselling Service. Please see the 'Letters of Support Requests from Students' section on our webpages.


Staff seeking help - please go to


The University continues to support inclusion and diversity during this time.

The Equality Networks continue to be available to signpost staff and support staff with queries. More information is .

If you have a disability and have concerns about current work arrangements please contact your Human Resources Partner or Adviser.

For advice related to diversity and inclusion please contact Janine Chalmers

LGBT support

Switchboard provides a one-stop listening service for LGBT+ people on the phone, by email and through Instant Messaging. Find out more here.

Staff and students with autism (or children with autism)

Multi-faith Chaplaincy

The Multi-faith Chaplaincy offers resources and help for everyone, whatever their situation. You can make an appointment with one of the Chaplains by emailing and they will organise to talk with you by phone.  If you have an urgent enquiry, please contact 07772 062 522.

Occupational Health

The Occupational Health service for the University is provided by Iqarus Limited.

All staff are able to consult the service for advice on health matters. You are encouraged to discuss any health problems relating to your work in the first instance with your line manager however the occupational health service may be able to provide medical advice and assistance in situations where:

  • You are concerned that some aspect of your job is making you ill
  • You feel that you cannot perform at work to the best of your ability because of a health problem

The service is staffed by a broad range of occupational health professionals including physicians and advisers. All consultations are in strict medical confidence, details of discussions will not be supplied to the University or to any other person without your consent.

Iqarus is based at Forest Grove House on the Foresterhill site. Consultations are by appointment at Forest Grove House.

To arrange an appointment you can either ask your line manager to get Human Resources to refer you to the Occupational Health Service or contact your HR Adviser or Partner directly who can facilitate this.

Workplace Dignity Network

The Workplace Dignity Network are available to discuss any wellbeing concerns through email, over the phone or in Teams. Find out more here.

Support for Parents

Parent Club is a free Scottish Government resource with useful information on how to cope with the current situation and how to protect yourself, your children and others.