Wireless Help
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Getting Connected - Windows Troubleshooting
Please ensure you have read the guidance on our Configure your device your device.
To connect to our wireless service you need to ensure that your PC meets our minimum specifications:
- Wireless card (802.11a, 802.11b or 802.11g with appropriate drivers) supporting WPA and TKIP, OR Working USB port for USB WiFi stick
- Up to date Anti Virus software, e.g. Sophos
- Windows XP with Service Pack 2
- Windows 2000 with Service Pack 4
- Windows Vista
If you require Windows Service Pack or you do not have anti virus software, see links below;
- Download Windows XP Service Pack 2 (XP Only)
- Download Windows XP Service Pack 3 from the Software Download Service (login required)
- Download Windows Vista Service Pack 1 from the Software Download Service (login required)
- Sophos Anti Virus
Problems with Vista?If you are using Windows Vista, please click on the link below to download and install Microsoft's hotfix patch on your laptop. Save the file onto a USB memory stick and copy it onto your Vista laptop. Open and run the file to install then restart your laptop before attempting to connect to the Eduroam or ResNet wireless network. |
Quick install for Vista
If you have a Vista laptop, click on the appropriate link below to automatically configure your PC for eduroam or ResNet.
Common Problems
1. Connected to wireless but can’t access any web pages except for the University of Aberdeen site?
- Make sure you have set your web browser proxy settings correctly. See our Configure your device page for guidance.
2. Can't remember your user ID and password? User ID and password not working?
- First, please ensure that you are entering your user id as userid@abdn.ac.uk - for example, u99abc@abdn.ac.uk.
- If your user id and password are still not working, contact the Service Desk for assistance.
3. Able to detect a strong wireless signal, but experiencing frequent disconnections?
This could be caused by a number of issues. However, in most cases, one of the following two solutions usually help.
- If you are running Windows Vista, or Windows 7, please ensure that you have disabled IPv6 as instructed on page 1 of the appropriate user guide:
- Configuring a wireless connection: Windows Vista - eduroam & ResNet
- Configuring a wireless connection: Windows Vista - uoa-corporate
- Configuring a wireless connection: Windows 7 - eduroam & ResNet
- If you have already done this, or are running Windows XP, then please ensure that the drivers for your wireless network card are up-to-date. Manufacturers frequently release updated drivers for their wireless cards in order to fix various problems, so it is always worthwhile checking their web site and downloading and installing any new drivers for your card.