Wireless Help

Getting Connected - Macintosh Troubleshooting

Please ensure you have read the guidance on our Configure your device your device.

To connect to our wireless service you need to ensure that your Mac meets our minimum specifications:

Mac OS 10.3 and above
Wireless card (802.11a, 802.11b or 802.11g with appropriate drivers) OR Working USB port for USB WiFi stick
Up to date Anti Virus software

If you require anti-virus software, see Sophos Anti Virus

1. Connected to wireless but can’t access any web pages except for the University of Aberdeen site?

First, please ensure that you are entering your user id as userid@abdn.ac.uk - for example, u99abc@abdn.ac.uk.
Make sure you have set your web browser proxy settings correctly. See our Configure your device page for guidance.

2. Can't remember your user ID and password? User ID and password not working?

3. Able to detect a strong wireless signal, but experiencing frequent disconnections?

This could be caused by a number of issues. However, in most cases, one of the following two solutions usually help.

Please ensure that you have disabled IPv6 as instructed on page 1 of the user guides Configure a wireless connection: Mac OS X (10.5 - Leopard) - eduroam & ResNet or Configure a wireless connection: Mac OS X (Tiger) - eduroam & ResNet.
If you have already done this, then please ensure that your Mac OS is up-to-date and that any major software updates from Apple have been installed - especially those relating to airport wireless.