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Student Help Guide

This guide, designed as a quick reference tool, provides details of the various agencies and support services available in the University to assist students.

Issue

Examples

Contact

Location

Academic and Non Academic Appeals

Policy, processes and guidelines

Registry
(Academic Services Team)

Infohub,
The Hub
(Ground Floor)

Advice on appeals, complaints and general representation

AUSA Student Advice Centre

Butchart Centre,
University Road

Academic Skills

Academic support for students

Student Learning Service

University Office

Career Planning

Finding graduate jobs; further study; funding; applying for jobs; practical help with applications (CVs etc); alternatives to degree (if withdrawing from course)

Careers Service

The Hub
(2nd Floor)

Disabilities and Medical Conditions

Sensory impairments; mobility difficulties; medical conditions; mental health difficulties; lecture and exam arrangements; Disabled Student Allowance

Student Advice & Support Office

The Hub
(Ground Floor)

Specific Learning Disabilities

Pre-screening; Dyslexia assessment; lecture and exam arrangements; Disabled Students' Allowance

Student Advice & Support Office

The Hub
(Ground Floor)

Specific Learning Differences

Study skills advice for dyslexia and other specific learning differences

Student Learning Service

The Hub
(Ground Floor)

Exams/Resits

Applying for resit exams, late applications, exam timetable query

Registry
(Student Information Systems Team – Exams)

Online Store/Infohub,
The Hub (Ground Floor)

Financial

Tuition fees; student loans and council tax exemption

Registry

Infohub,
The Hub
(Ground Floor)

Financial

Support for repeat funding; false start funding (for those changing degree intention within 1st year of study). This relates to tuition fees only.

Registry (Undergraduate)/(Postgraduate)

Infohub,
The Hub
(Ground Floor)

Financial

Sources of financial support (e.g. Hardship Fund)

Student Advice & Support Office

The Hub
(Ground Floor)

Financial

Advice on money management

AUSA Student Advice Centre

Butchart Centre,
University Road

Financial

Part-time employment

AUSA Student Advice Centre

Butchart Centre,
University Road

Illness

Medical Certificates; missed exam due to illness

Infohub (Undergraduate)/(Postgraduate)

Infohub,
The Hub
(Ground Floor)

Illness

Support for long-term medical conditions

Student Advice & Support Office

The Hub
(Ground Floor)

International Student Issues

Immigration issues: general advice and support

Student Advice & Support Office

The Hub
(Ground Floor)

International Student Issues

Contact with other international students

Students' Association (International Society)

Butchart

(1st Floor)

International Student Issues

English Language Support

Language Centre

Regent Building

Learning Information Skills

Print and electronic resources for study and research

Library and Historic Collections

Queen Mother Library

Personal

Homesickness, personal problems (e.g. illness of family member, relationship problems)

Residence Assistants (if in Halls)

Halls of Residence

Student Advice & Support Office

The Hub
(Ground Floor)

Counselling

5 Dunbar Street

Chaplaincy

25 High Street

Transcripts

Applying for a transcript

Registry

(Student Information Systems Team – Student Records)

Online Store

University Regulations

Part-time study; student progress; repeating a year; changes to degree intention (e.g. MA to BSc); withdrawal; readmission; other options for study

Registry

Infohub,
The Hub
(Ground Floor)

Work Experience / Placements

Summer placements; internships; finding vacancies; practical help with applications (CVs etc)

Careers Service

The Hub
(2nd Floor)

Contacts

Contact

Telephone

Email address

Careers Service
Website

01224 273601

careers@abdn.ac.uk

Chaplaincy

01224 272137

chaplaincy@abdn.ac.uk

Community Liaison Officer

01224 274013

07500 604667

c.mcgrath@abdn.ac.uk

Infohub

01224 273040

infohub@abdn.ac.uk

Language Centre

01224 272538

langcen@abdn.ac.uk

Library and Historic Collections

01224 273600

library@abdn.ac.uk

Registry
Appeals

01224 273936

academicservices@abdn.ac.uk

Registry
Exams/Resits

01224 273588

exams@abdn.ac.uk

Registry
Tuition Fees

01224 272048

tuitionfees@abdn.ac.uk

Registry
Undergraduate

01224 273505

undergraduate@abdn.ac.uk

Registry
Postgraduate

01224 273505

postgraduate@abdn.ac.uk

Resident Assistants
Crombie/Johnston/King’s Hall/Elphinstone Road/King St Exchange

07920 085744

07920 086746

c.mcgrath@abdn.ac.uk

Resident Assistants
Hillhead

01224 274002

c.mcgrath@abdn.ac.uk

Resident Assistants
Spring Gardens/Old Fire Station/Mealmarket Exchange

07920 086794

07824 864303

c.mcgrath@abdn.ac.uk

AUSA - Aberdeen University Students' Association
AUSA Student Advice Centre

01224 274200

ausaadvice@abdn.ac.uk

Students' Association
Vice-President (Welfare & Equal Opportunities)

01224 274200

pres.welfare@abdn.ac.uk

Students' Association
Societies

01224 272965

societies@abdn.ac.uk

Students' Association
International Society

01224 272965

intersoc@abdn.ac.uk

Student Learning Service

01224 273030

sls@abdn.ac.uk

Student Support Services
Student Advice & Support Office

01224 273935

student.support@abdn.ac.uk

Student Support Services
Counselling

01224 272139

counselling@abdn.ac.uk



University Registry
University of Aberdeen · University Office · King's College · Aberdeen AB24 3FX
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Last Modified: Monday, 12-Sep-2011 11:58:23 BST