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Complaints Procedure
It is the policy of the University at all times to provide the highest possible level of service to its students. Nevertheless, it is recognised that there will be occasions when students may feel that the level of service, or the treatment they have received from staff, has fallen short of that normally expected, and that, in the case of an academic complaint, they have suffered a material disadvantage as a result.
Guidance on the procedures for submission of academic and non-academic complaints is provided in:
