Travel Claim Procedure

If you require assistance while abroad, call the Crisis Centre Hotline (24 hour service) in the first instance for valid claim to be logged on +44 (0) 207 173 7872.

In the event of an insured person incurring costs as a result of an incident which is covered by insurance, a claim form should be requested from the Insurance Section.

The claim form should be completed and returned to the Insurance section as quickly as possible. All relevant receipts and other documents should be attached to the claim form.

You should give a contact address – preferably an email address – so you can be contacted in case of queries.

The claim will be submitted to the University’s insurance brokers, who will deal with the insurance company.

You will be advised of the outcome of the claim and reimbursement of any personal costs paid by the Insurers will be made.