The University has a contract with Hewlett Packard for the supply of standard Desktop PCs. There is one standard specification - see current HP standard PC specification for details.
PCs should be purchased from Hewlett Packard through IT Services.
Please email the Service Desk – firstname.lastname@example.org – for guidance before placing an order for a new computer. In your email, you should provide the following information:
The reason we ask you for this information is so that we can determine whether or not your new PC is to be funded by the University’s Technology Renewal Program (TRP). If it is, there will be no cost to you.
Once you have submitted a purchase order for your new PC, we will install University standard software portfolio, including MS Office, email and calendaring, drivers for multi functional devices/printers, and anti-virus software. The software provided will depend upon your college or admin unit. See University standard software installations for details.
Our team will then contact you to discuss any additional software and hardware requirements you may have and to arrange a suitable time for delivery and installation of your new PC. We will deliver it to your office on the agreed date, and unpack, connect and test it for you.
If your existing PC needs to be rebuilt - eg to reinstall or upgrade your operating system, or version of MS Office - please email the Service Desk - email@example.com.
Our hardware purchasing team can provide advice and guidance - email firstname.lastname@example.org.
University laptop purchases are made within the framework of the National Desktop and Notebook Agreement (NDNA).
Laptops are provided by HP - the 4 standard model specifications we recommend are listed below:
As all three standard models listed above are built to order, the lead time for us receiving your laptop(s) from HP can be up to 20 business days. Once we receive your laptop(s) from HP, a member of our installations team will be in touch to arrange final configuration and delivery. For non-standard models, it is best to give as much notice as you can - 3 months or more if possible.
For further information or queries regarding orders and purchasing, contact email@example.com.
All main computers, are usually replaced at the end of the machine’s warranty period (ie PCs and Macs every 4 years, laptops every 3 years). You will be contacted when your computer is due to be replaced. We will uplift your old PC, remove files and arrange for disposal.
Your main staff computer is supplied via a central IT budget – see above. If you require additional resources for work, you can purchase these though our Service Desk - contact firstname.lastname@example.org.
The University does not support the purchasing of personal resources.
We will setup your UoA PC with standard software, including email & calendaring, drivers for multi functional devices, and anti-virus software. The software provided will depend upon your college or admin unit. See University standard software installations for details.
The Software Center allows you to install a small portfolio of software applications for which the University holds a site licence onto your network PC or laptop - no admin privileges required, simply install at your own convenience.
To see what’s currently available, from your PC’s Start Menu, select:
All Programs > Microsoft System Centre 2012 > Configuration Manager > Software Center.
Select an item from the list of available software for an overview, requirements and description. Click Install to install on your PC or laptop. Note that the installation of larger packages can take some time and may require a restart. Installation status will be updated accordingly.
The CHEST Microsoft Select 6 agreement covers most items of Microsoft software. Many products are available - contact email@example.com for a quote.
As part of the University’s Microsoft Office 365 agreement, you can download a copy of MS Office Professional Plus 2013 (Windows), or Office 2011 (Mac), or Office for iPad at no charge. All the familiar MS Office applications such as Word, Excel and PowerPoint are included, and you can install them on up to five personal devices.
Please check system requirements before installing.
|Computer and processor||1 GHz or faster x86-bit or x64-bit processor with SSE2|
|Operating system||Windows 7 or 8, Windows Server 2008 R2 or 2012|
|Memory||1 GB RAM (32-bit); 2 GB RAM (64-bit)|
|Hard disk||3.0 GB available disk space|
|Display||1024 x 768 screen resolution|
|Graphics||Graphics hardware acceleration requires a DirectX 10 graphics card|
|Minimum browser||Internet Explorer 9, Firefox 12, Safari 5, Google Chrome 18|
|.Net version||3.5, 4.0, or 4.5|
|Computer and processor||Mac computer with Intel processor|
|Operating system||Mac OS X version 10.5.8 or later|
|Memory||1 GB of RAM recommended|
|Hard disk||2.5 GB of available hard disk space|
|Display||1280 x 768 or higher screen resolution|
|HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)|
|Minimum browser||Safari 5 or later recommended|
To download and install Office 365, please follow these steps:
Please note that IT Services does not provide support for personal devices; this includes the installation of software.
A wide range of software is available to purchase for personal use (ie on home PC or personal laptop) by staff and students at educational discount prices. However, you must make such purchases yourself as we do not deal with the purchasing of software for personal devices. For full information on all the products available, check www.pugh.co.uk for current prices, contact firstname.lastname@example.org in the first instance.
The Software Download Service allows you to download and install some of the software packages for which the University holds a site licence onto your personal computer.
Always check the license terms for each package to see if you are eligible to use it.
Staff are provided with an analogue telephone and line on request. Lines are normally provided with Direct Dial-in (DDI) unless the telephone is to be restricted to internal calls. The department requesting the service is responsible for all associated costs - see current charges.
Telephone user guides are available to download - see our Telephony Guides.
Corporate mobile devices and services must be purchased through IT Services. The service is provided to the University by Daisy Group Plc who use Vodafone as the network carrier. In addition to providing free calls between all University mobile and landline telephones, we have purchased monthly bundles of calls, texts and data for use in the UK and abroad based around our actual usage over the previous 12 months. Connection to the service is charged at a fixed monthly cost in arrears at the rates shown on the current tariffs information sheet.
The cost of the telephone/device is not included in the monthly charge and these can be purchased at any time during the contract period at the prevailing discounted cost. A list of devices and prices is available on request.
If you need to use your mobile device abroad, please refer to our guide to Travelling abroad with mobile devices before you travel.
Users MUST notify IT Services as soon as is practically possible of any lost or stolen devices so appropriate actions can be taken to prevent any possible fraudulent activity or data security breaches. Please also advise IT Services of any transfer of devices between colleagues.
Insurance cover for lost, stolen or damaged mobile devices is not included in the current tariffs.
To request a new connection, new device, change or cancellation, or to report a lost, stolen or faulty mobile device please contact the IT Service Desk:
Voicemail is provided by Unified Messaging. This system allows you to receive your voicemail messages and missed call notifications by email as well as by phone.
|Note: Voicemail is not applied automatically to new accounts but is available on request via the IT Service Desk.|
For guidance on using Unified Messaging for voicemail, you’ll find instructions in Learners’ Toolkit. Go to www.abdn.ac.uk/toolkit/staff/telephony/ and click the Downloads button.
|Note: The University will not reimburse you for hiring, leasing or purchasing such equipment of your own.|
Costs for occasional ‘work’ calls (but not line rental or equipment costs) made on personal mobile devices may be claimed back on expenses (these must be supported by an itemised bill, with the relevant calls highlighted); however, overuse of this facility will be deemed as a deliberate attempt to circumvent the above requirements. See the Mobile Telephones Section of the University Expenses and Benefits Policy.
You can use privately owned iPhones, Androids, and Windows Mobiles to connect to Microsoft Exchange for Outlook email, calendaring and contacts. See our Wireless fact sheets for guidance on configuring your device.
We do not currently support Blackberries - beyond our usual best efforts policy - as they do not interface directly with the Exchange server. This means that it is not possible to offer the same level of service (eg push email, calendaring etc) as with devices such as Windows mobiles, iPhones and Androids.
It may be possible to interface the device with the user’s PC so that they can update their calendar and contacts via a USB cable, and to obtain email via the web interface or a secure IMAP link. If neither of these options work, we can set up mail forwarding to an external account readable via the device.
Please note: We can only offer this additional service at our discretion, and timescale to complete will depend on competing priorities within scope of roles and responsibilities.
If you or your team are planning to move office, whether to a different room in the same building or to a different building altogether, don’t forget that your PC and phone extension will be moving with you and that both will need to be reconnected to the University network from your new location.
Here’s how you can help us make sure your move goes as smoothly as possible and with minimum disruption to your work.
Note: The person or team requesting the office move should let us know as soon as possible before your move date:
Based on the information you provide, we will contact you to confirm the move date and make sure you are reconnected that day.