Appeals and Complaints

All staff should familiarise themselves with the University’s ‘Policy and Procedures on Student Appeals and Complaints’ and of their part in the process.

The University’s appeals and complaints procedures provide students with a robust and fair mechanism to formalise concerns about aspects of their academic experience or to complain when they feel that standards of non-academic service have fallen short of that which they expected.

The process aims for informal resolution whenever possible. Students are therefore expected to take responsibility for seeking resolution of their academic or non-academic concerns by discussing them at the earliest possible stage with the relevant individuals in a School or Administrative Service, and staff are expected to facilitate this informal resolution.

In addition to the detailed information given in the Policy, further information can be found at the following useful links:

• Appeals and Complaints Procedure Graphic (providing a simplified version of the procedure)
• Appeals and Complaints Flyer
• Appeal or Complaint Form (for use by students wishing to submit a formal appeal or complaint)
• Glossary of Terms

Staff with any queries about the process should contact Academic Services, Registry, at academicservices@abdn.ac.uk

The information that is given to students on Appeals and Complaints can be found at the following link: Appeals and Complaints.