If you have any comments or complaints regarding our service, please use the Comment Forms available in the University Office, which you should complete and return to the Academic Registrar. If you wish, you may return the form anonymously. Complaints are taken seriously and are fully investigated. Within resource constraints, as much as possible will be done to meet them. If you think we are doing a good job, please tell us.
Procedures for dealing with other complaints can be found in the Academic Quality Handbook Section 5.22.
Council Tax is a local tax payable to the Local Authority. Students should not require Council Tax Certificates as lists of all full-time registered students are sent to Aberdeen City Council. If you pay Council Tax to another Authority or encounter problems with Aberdeen City Council you can obtain a Certificate from Registry Services.
During the session, if an emergency occurs which requires you to be contacted urgently (for example, a family illness or bereavement), a message can be passed via Registry Services, on a special number (01224) 273507, during normal office hours. The message will be relayed to a Head of Department, or a senior member of the academic staff in the department, who will pass the message to you as quickly as possible. Clearly, the system is for genuine emergencies only.
There is a Medical Practice on Campus, the University Medical Practice, which provides full medical treatment service under the National Health Service.
Under National Health Regulations, all patients registering with a new doctor have to be offered a simple health check at the University Medical Practice; this consists of height, weight, blood pressure and urine analysis. There is little inconvenience involved and the staff at the University Medical Practice aim to carry out the health check as soon as possible after you register.
Students coming to the University for the first time should register as soon as possible with a doctor in Aberdeen either a doctor from the University Medical Practice or a local doctor. Students should therefore bring your National Health Card to Aberdeen.
New students have an opportunity to register with the University Medical Practice at the time of the advising. Students who wish to register at advising, should bring their National Health Card.