Undergraduate Catalogue of Courses 2012/2013
MANAGEMENT STUDIES
MS 2005
MANAGING CUSTOMERS AND MARKETS
CREDIT POINTS 30
Course Co-ordinator: Mr R Williams
Pre-requisite(s): None.
- Marketing Concept: Introduction to key principles underpinning the modern concept of marketing. Comparison with other organisational orientations. Identification of key marketing tasks.
- Marketing Environment: Contextualisation of the marketing function. Impact of environmental factors on marketing activities. Relationship between the marketing organisation and its customers. Influences on consumer behaviour.
- Marketing Mix: Introduction to the core marketing tools. Address market research, product management, managing distribution, promotion and pricing. Develop an integrated perspective on marketing.
- Marketing in Practice: Examines examples of marketing successes and failures. Highlights the centrality of effective information management in the marketing process.
3 one-hour lectures per week and 1 one-hour tutorial every two weeks.
1st Attempt: 1 two-hour written examination (80%); in-course assessment (20%) consisting of a (10%) group presentation; and a (10%) group report (1,000 words).
Resit: 1 two-hour written examination (100%).

