Appeals and Complaints
The University’s appeals and complaints procedures provide students with a framework through which to formalise their concerns about aspects of their academic experience or to complain when they feel that standards of non-academic service have fallen short of that which they expected.
The process has been designed to make the appeals and complaints process as accessible and simple as possible and to provide a robust, fair mechanism through which to ensure that all appeals and complaints are considered in the appropriate way at the appropriate level.
A major feature of the process is the emphasis it places on early or informal resolution. All students should note that there is an expectation that they will take responsibility for seeking resolution of their academic or non-academic concerns by raising and discussing them at the earliest possible stage with the relevant individuals in an academic School or administrative Service.
A student who considers that she or he may have reason to pursue an appeal or complaint should begin by familiarizing themselves with the Appeals and Complaints Procedures.
The procedures outline:
In addition to the detailed Appeals and Complaints Procedures further information for students considering an appeal or complaint can be found at the following useful links:
Students wishing to submit an appeal or complaint should do so using Part A of an Appeal or Complaint Form.
Information, Support and Advice for Students
The Aberdeen University Students’ Association (AUSA) provides independent, student-focused advice, information and assistance at every stage of the appeals and complaints process. Any student who is unsure where to go, who to speak to or what to do next you can contact the AUSA in person or at the contact details:
Aberdeen University Students’ Association
Student Advice Centre
Aberdeen, AB24 3TU
T: 01224 274200
Students can also contact the University’s Infohub on the Ground Floor of the Hub (email@example.com or telephone 01224 273040) for advice on the appeals and complaints process.
Guidance and Advice for Staff
Academic staff with queries about the process should contact the Academic Services Team in Registry at firstname.lastname@example.org