FAQs
Frequently Asked Questions
Stationery
Q What must I do if items I am looking to buy are not on the Office Depot Market place?
A Telephone CUSTOMER SERVICES at Office Depot on 0844 8730455.
Q What must I do if my delivery expected from Office Depot is delayed?
A Report your concerns to Procurement by e-mailing procurement@abdn.ac.uk and we will enquire and get back to you as soon as possible.
Q What must I do if I am using Pecos system for the first time and am not sure what to do?
A Please refer to 'the how to guide' on the Pecos home page.
Q What must I do if a 'pop up' appears when I launch into Office Depot market place and requests a user name and password?
A When a 'pop up' appears and requests your user name and password, ignore the request and configure your internet explorer to accept cookies.
Q With which supplier must I place an order for less than 100 reams of paper?
A All paper orders less than 100 reams must be placed directly with Office Depot through Pecos.
Q Can I order paper directly from Donald Murray?
A No, an email should be sent to Procurement with all the necessary details and we will place the order with Donald Murray.
Q What must I do if my paper order is delivered to the wrong delivery point?
A Telephone Procurement or send an e-mail to procurement@abdn.ac.uk with your complaint and we will arrange for the order to be picked up and delivered to the correct delivery point as soon as possible.
Travel
Q Where do we book hotels?
Q Who do we hire a car from?
A https://secure.uk-plc.net/login/gem/login.aspx
New Supplier
Q Where do I go to find the Commodity Codes?
A https://www.abdn.ac.uk/finance/finance-systems/the-finance-system/info-for-dfpssfps/
MFD
Q How do I go about getting a new Copy Card?
A http://www.abdn.ac.uk/dit/staff/print/payment.php