Map Issues?

Can’t See The Maps?

The Campus Maps and Street Views are provided using the Google Maps service, and occasionally fail to appear due to a process known as caching.

When browsing a website, files such as icons and images are stored locally on your computer - in the cache - so that the next time you view the page it loads more quickly, because the page content is coming from your computer rather than the web server. On sites which have constantly updating content (such as Google Maps) the cached version of a page may be out of sync with the newest version on the web server, and problems can arise.

How To Resolve The Issue

Force refresh

  • If you're using Internet Explorer, try holding [Ctrl] and click the refresh button on your browser
  • If you're using Firefox, try holding [Shift] and click the reload button on your browser

Clear the cache

Manually empty the temporary files folder used by your browser using the following methods:

Internet Explorer
  • From the Tools menu, select Internet Options
  • In the General tab, under Browsing History click the Delete... button
  • Check the box next to Temporary Internet Files
  • Click the Delete button
  • Click the OK button to exit the Internet Options dialog
  • Reload the web page using either the [F5] key or the Refresh button on the browser
Firefox
  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
  • Select the Advanced panel
  • Click on the Network tab
  • In the Cached Web Content section, click Clear Now
Chrome
  • Click the Chrome menu on the browser toolbar
  • Select Tools
  • Select Clear browsing data
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
  • Click Clear browsing data
Safari
  • From the Safari menu, select the Empty Cache... option
  • Click the Empty button when prompted
  • Reload the web page using the Reload button on the browser