Map Issues?

Can’t See The Maps?

The Campus Maps and Street Views are provided using the Google Maps service, and occasionally fail to appear due to a process known as caching.

When browsing a website, files such as icons and images are stored locally on your computer - in the cache - so that the next time you view the page it loads more quickly, because the page content is coming from your computer rather than the web server. On sites which have constantly updating content (such as Google Maps) the cached version of a page may be out of sync with the newest version on the web server, and problems can arise.

How To Resolve The Issue

Force refresh

  • If you're using Internet Explorer, try holding [Ctrl] and click the refresh button on your browser
  • If you're using Firefox, try holding [Shift] and click the reload button on your browser

Clear the cache

Manually empty the temporary files folder used by your browser using the following methods:

Internet Explorer 6
  • From the Tools menu, select Internet Options
  • Under Browsing History, click the Delete... button
  • Click OK when prompted
  • Reload the web page using either the [F5] key or the Refresh button on the browser
Internet Explorer 7
  • From the Tools menu, select Internet Options
  • In the General tab, under Browsing History click the Delete... button
  • Click the Delete Files... button next to Temporary Internet Files
  • Click the Yes button when prompted
  • Click the Close and then OK buttons to exit the Internet Options dialog
  • Reload the web page using either the [F5] key or the Refresh button on the browser
Firefox 2
  • From the Tools menu, select the Options menu
  • Click on Advanced
  • Under Cache, click on Clear Now
  • Click OK
  • Reload the web page using either the [F5] key or the Reload button on the browser
Firefox 3
  • From the Tools menu, select the Clear Private Data... option
  • Ensure that the Cache checkbox is selected in the Clear Private Data dialog box
  • Click the Clear Private Data Now button
  • Reload the web page using either the [F5] key or the Reload button on the browser
Safari
  • From the Safari menu, select the Empty Cache... option
  • Click the Empty button when prompted
  • Reload the web page using the Reload button on the browser