Library staff are happy to help you with using our facilities, collections and services. Every library has staffed information desks where you can ask for help in person. Alternatively you can use the Who To Contact listings to get help by email or telephone.
In the Sir Duncan Rice Library there are many areas where library staff are available to help you in person.
Staff here can deal with directional advice and help with general enquiries about the Library and its collections, facilities and services. Staff here can also issue Visitor and day long Access Passes.
Staff at the Information Centre can help with a wide variety of issues including:
The Information Point on Floor 2 can provide particular assistance with any problems you may have using the printed journals collections on that floor, or with any technical and similar issues that you may have in accessing electronic journals and databases.
Subject staff on the Information Points based on Floors 3 to 6 are excellent sources of help in dealing with:
There are two Help Desks in the Taylor Library. One is located at the bottom of the spiral staircase on the main floor. It is open during term-time from 09.00-16.30hrs. for subject enquiries and general enquiries about library facilities and services.
A second Help desk is located in the European Documentation Centre Office on Level 2, Block D. It is open Monday-Friday from 09.00-12.00hrs and 14.00-16.30hrs when staffing levels permit.
The Enquiry Desk in the Medical Library is situated on Floor 1 by the Issue Desk. It is open from 9.00am to 4.30pm, Monday to Friday during term time for help with searching the online databases, using and troubleshooting Refworks and any other library-related queries.
Help is available at the Issue Desk in the Reid Library.