Help and Support

Library staff are happy to help you with using our facilities, collections and services. Every library has staffed information desks where you can ask for help in person. Alternatively you can use the Who To Contact listings to get help by email or telephone.

In the Sir Duncan Rice Library there are many areas where library staff are available to help you in person.

If you are not a student or a member of staff you may find this printable Visitor Guide to the Sir Duncan Rice Library useful.

Welcome Desk (Ground floor)

Staff here can deal with directional advice and help with general enquiries about the Library and its collections, facilities and services. Staff here can also issue Visitor and day long Access Passes.

Information Centre (Floor 1)

Staff at the Information Centre can help with a wide variety of issues including:

  • help on borrowing books and other library stock, and using the Self-Service Kiosks
  • problems with your ID card, fines and similar issues
  • collection of books that you may have on hold and with inter-library loan requests
  • basic advice and guidance on using the services and facilities of Floor 1 (such as the microform collections, assistive technology etc.) and more general advice on library facilities
  • the IT HelpPoint at the information centre can assist you with a wide range of IT issues and problems

Information Point (Floor 2)

The Information Point on Floor 2 can provide particular assistance with any problems you may have using the printed journals collections on that floor, or with any technical and similar issues that you may have in accessing electronic journals and databases.

Information Points (Floor 3 to 6)

Subject staff on the Information Points based on Floors 3 to 6 are excellent sources of help in dealing with:

  • subject related enquiries
  • help in researching essays, assignments and other coursework
  • print and electronic resources in your area
  • advice, guidance and instruction on using electronic resources in your subject


Help Desks

There are two Help Desks in the Taylor Library. One is located at the bottom of the spiral staircase on the main floor. It is open during term-time from 09.00-16.30hrs. for subject enquiries and general enquiries about library facilities and services.

A second Help desk is located in the European Documentation Centre Office on Level 2, Block D. It is open Monday-Friday from 09.00-12.00hrs and 14.00-16.30hrs when staffing levels permit.


Enquiry Desk

The Enquiry Desk in the Medical Library is situated on Floor 1 by the Issue Desk. It is open from 9.00am to 4.30pm, Monday to Friday during term time for help with searching the online databases, using and troubleshooting Refworks and any other library-related queries.