Contact us

In most cases, you contact us for one of two reasons - to request information and/or advice about a current service, or to request a new or significantly modified service.

• If your request is about a current service, e.g. a fault or minor modification, or is a standard service request, e.g. access to a system, please contact our Service Desk:
  • via MyIT service portal at myit.abdn.ac.uk where you can Chat live with IT Service Desk staff during working hours, report an IT issue or ask a question, or check the progress and update any existing calls you have logged
  • by email at servicedesk@abdn.ac.uk
• If your request is about a new or significantly modified application, database, website, or element of technical infrastructure, please contact either the relevant IT section or your IT Relationship Manager.

If a request is not progressing to your satisfaction, please contact either your IT Relationship Manager or Brian Henderson, Director of Digital & Information Services, Service Management.

General Enquiries