Overview
Payments can now be made at the Infohub between the hours of 09:00 - 16:30, Monday - Thursday and 10:00 - 16:30 on Friday. The Infohub is located on Elphinstone Road.
The Cash Office is located within the University Office. This is the section where payments are received, identified and processed. The Cash Office team offers students a number of different ways to pay.
General Notes on Making a Payment
All payments should be made in Great British Pounds Sterling as this is the legal currency in Scotland.
Please note that we will not be able to accept cash over the value of £1000 for payment due to security reasons. If you have over £1000 in cash and wish to pay we would advise you to take the cash to the Bank of Scotland, University Branch, 91 High Street, Aberdeen and pay it into the University's bank account.
Once your application to the University has been confirmed, you can view all your financial transactions on your Student Portal. You can visit this by clicking here where you can see a statement of your account detailing all invoices and payments. Where possible and depending on the method of payment we aim to allocate payments within 48 hours although this may be longer during peak periods. Please allow extra time during September as this is our busiest month due to the start of registration.
We cannot accept transfers that include extra money for personal expenses, living expenses, etc and if received we will refund this money back to the original source account. Please note that there may be bank charges applied and if any transfer is needed and you will be responsible for paying this. If you are using the Student Pay service please ensure that any money sent to us is made from a valid bank account.
If any refunds are due the money will be returned to the original source i.e. if someone else pays your fees and you are due a refund, the money will be returned to them and not to you. If there is any outstanding debt against your account this will be deducted before any refund is processed.
Ways to pay
Timescales detailed are to be used as information only and are never guaranteed.
Online Payment
Click here for easy access online payment. Notification of payment is usually made to us within 48 hours. In order to access this service you will need a Customer Account number or Student ID number.
Payment by Student Pay (bank transfer)
Payments are accepted in over 230 different countries and Student Pay accepts 21 different currencies. Completed transfers are notified to the University usually within 3 business days. Access StudentPay
Debit/Credit Card Payments
Payment can be made over the telephone with a credit/debit card by phoning 01224 272266. Card payments care allocated within 48 hours.
Cash Payment
Cash payments should be made at the Infohub which is open 09:00 - 16:30 Monday to Thursday and 10:00 - 16:30 on Friday. We also accept cash payments at our cash office window open between 10am-1pm on a Monday, Wednesday and Friday only. Please note that as detailed previously we will only accept cash payments for £1000 and less this is for security reasons. Any cash you have that is over £1000 you should pay in to the University's bank account at the Bank of Scotland, 91 High Street, Aberdeen.
Payment by Direct Debit Instalments
If this method of payment is required a direct debit form should requested, completed and returned for processing. Forms can be obtained by emailing creditctr@abdn.ac.uk
Advance Payment
If you have made a payment in advance for Tuition Fees and wish to make an enquiry regarding our receipt of that payment please complete the Online Payment Enquiry Form or preferably email payments@abdn.ac.uk attaching a copy of the confirmation of transfer from your bank.
Only by following one of these methods can a payment enquiry be effectively dealt with.
Note that due to the high volume of enquiries it may take up to three weeks to receive a response.