MyAberdeen FAQs and Troubleshooting
- How do I access MyAberdeen?
- Who do I go to with any queries about MyAberdeen?
- What support is available for staff?
- What support is available for students?
- Why are students reporting that they can’t see my course in MyAberdeen?
- Do Associate students or Assessment-only students (C8) get automatically added to MyAberdeen?
- Can I add students to my course?
- Can I remove students from my course?
- Can I add staff to my course?
- Can I remove staff from my course?
- One of my students had their studies terminated, but they have now been reinstated. Why can’t they log in to MyAberdeen?
- Why can’t students view files or open links in my course?
- Why can I no longer see the menu within my course area?
- What can I do to improve the functionality of MyAberdeen while using Internet Explorer?
- Why can’t I see all the students in my course in my Turnitin assignment homepage?
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Q: How do I access MyAberdeen?
To access MyAberdeen please follow this link:www.abdn.ac.uk/myaberdeen. If you have any problems logging in to MyAberdeen please contact the eLearning team at elearning@abdn.ac.uk or telephone ext. 3765 or (01224) 273765
Q: Who do I go to with any queries about MyAberdeen?
A Please contact the eLearning Team in the first instance (elearning@abdn.ac.uk, tel (27) 3765). Please do not direct students to this email address; all student queries should go the Servicedesk (Servicedesk@abdn.ac.uk).
Q: What support is available for staff?
A: There are Guides and Video Tutorials for MyAberdeen on the Staff support page: http://www.abdn.ac.uk/eLearning/myaberdeen/tutorials and a series of workshops, details of which can be found at http://www.abdn.ac.uk/coursebooking. Select ‘Centre for Academic Development’ and complete your booking. Alternatively, contact the Centre for Academic Development (cad@abdn.ac.uk, tel (27) 3030). We can also arrange one-to-one or discipline-specific workshops if required.
Q: What support is available for students?
A: There are dedicated support pages for MyAberdeen on the Student homepage: http://www.abdn.ac.uk/students/myaberdeen-support.php
Q: Why are students reporting that they can’t see my course in MyAberdeen?
A: Firstly, check if the student is appearing in your user list for the course: Go to the Control Panel (bottom left of your course area) and select ‘Users & Groups’ then ‘Users’.
From this screen, you can see whether a student is enrolled in your course. If you click on the drop-down menu next to a user’s name, you have two options: ‘Change User’s Role in Course’ and ‘Change User’s Availability in Course’.
If there is someone on your user list that should not have access to your course, you can choose to make them unavailable and they will not be able to view the course at all.
If any students are missing, please contact us at elearning@abdn.ac.uk as soon as possible with the names of the students and their student ID numbers. Similarly, if anyone needs to be removed from your course, please let us know.
Tip: Make sure the search boxes at the top of the screen are clear. If you can’t see all the names, you may need to expand your view to see all of the pages (at the bottom right of your screen).
Q: Do Associate students or Assessment-only students (C8) get automatically added to MyAberdeen?
A: Associate or Assessment-only students do not automatically get access to MyAberdeen. Once registered, we would ask that the course coordinator contacts us to confirm that it is okay for the student to have access to their courses in MyAberdeen. As we develop our integration with Student Records further, this may happen automatically in the near future, but in the meantime we would be grateful if you could contact us with any queries regarding Associate and Assessment-only student access to MyAberdeen.
Q: Can I add students to my course?
A: Students are automatically enrolled in course areas through an integration of data from Student Records. If you believe that your user list is incorrect, or if you would like a student to have access to your course for resit purposes, please contact elearning@abdn.ac.uk.
Q: Can I remove students from my course?
A: You can’t remove students from your course, but if you are certain that they should not have access to your course, you can make them unavailable so they will not see the course page. To do this, go to the Control Panel (bottom left of your course area) select Users & Groups then Users. Click the drop down menu next to the user’s name and select Change User’s Availability in the Course. Change the setting to No and press Submit. Then please email the eLearning Team (elearning@abdn.ac.uk) to have the user permanently removed.
Q: Can I add staff to my course?
A: As long as they are a University of Aberdeen member of staff, you can add them to your course yourself. To do this, go to the Control Panel (bottom left of your course area), select Course Tools then Add Staff, and Add Users by Role. You can then search for staff in the search box and choose which role to give them.
If you would like to add someone who is not a University of Aberdeen member of staff, please contact us (elearning@abdn.ac.uk) and we can issue them with a temporary user ID.
Q: Can I remove staff from my course?
A: You can’t remove staff from your course, but if you are certain that they should not have access to your course, you can make them unavailable so they will not see the course page. To do this, go to the Control Panel (bottom left of your course area) select Users & Groups then Users. Click the drop down menu next to the user’s name and select Change User’s Availability in the Course. Change the setting to No and press Submit. Then please email the eLearning Team (elearning@abdn.ac.uk) to have the user permanently removed.
Q: One of my students had their studies terminated, but they have now been reinstated. Why can’t they log in to MyAberdeen?
A: When a student’s studies are terminated, their user account is closed off. Please advise the student to contact IT Services (Servicedesk@abdn.ac.uk) to ask them to reopen their e-Registration in order for their username to become valid again. Once this has been done, the student’s access to MyAberdeen should automatically be restored.
Q: Why can’t students view files or open links in my course?
A: When adding any content to MyAberdeen, we recommend that you set all files - particularly PDF files and links to external websites – to open in a new window. To do this, click on the drop-down menu next to the file name and change the option to open in a new window to ‘yes’.
If a popup appears asking, ‘Do you want to view only the content that was delivered securely?’, please advise students to select no to this option so they can see mixed content.
If you are adding video files to your course, we would recommend that you also set these to open in a new window.
Q: Why can I no longer see the menu within my course area?
A: It may be that you have inadvertently collapsed the course menu. Please see the arrows indicated in the image below; clicking on either of these can expand/collapse your course menu and therefore change the view of your course area.
Q: What can I do to improve the functionality of MyAberdeen while using Internet Explorer?
A: MyAberdeen, and especially the Grade Centre, work best if your Internet Explorer is not set up to display Compatibility View. To check this, go to the Tools section of Internet Explorer and select Compatibility View Settings. Check that the option to Display Intranet Sites in Compatibility View is un-ticked and press okay. You may need to reset your browser for the change to take effect.
Q: Why can’t I see all the students in my course in my Turnitin assignment homepage?
A: Sometimes not all of the students in the class pull through into the Turnitin assignment homepage. In order to refresh the list, you can carry out a Roster Sync. To do this, go to your Control Panel (bottom left of your course area), select Course Tools then Turnitin Assignments. Click on the assignment name to enter the assignment homepage. From the options on the right hand side, click Roster Sync.
