IT Services Staff Survey 2013 - results
What do you think of University IT services?
We carried out our annual survey of satisfaction with the provision of IT services to staff in March 2013. Our many thanks go to the 1,097 of you who took the time and the effort to complete the questionnaire, providing your views and thoughts about our existing IT service provision.
Response rate
The number of responses was down on last year (1,444). The breakdown by area of the University was:
| 2013 Results | 2012 Results | |
|---|---|---|
| College of Arts & Social Science (CASS) | 17% | 18% |
| College of Life Sciences & Medicine (CLSM) | 42% | 43% |
| College of Physical Sciences (CoPS) | 12% | 11% |
| University Administration (inc. Library and IT) | 24% | 21% |
| Other | 5% | 7% |
This is broadly in proportion to the total number of staff in each of these areas of the University.
Overall performance
- When asked: ‘How satisfied are you with the computing and associated services provided by IT Services?’, 80% of you told us you were ‘very satisfied’ or ‘satisfied’ - 2% down on last year.
- When asked ‘Has IT Service’s overall service improved over the last 12 months?’, 40% of you thought it was ‘a bit better’ or ‘much better’, 51% thought the level of service was ‘the same’.
Survey results in brief
- 15% of you answered ‘yes’ when asked if your main computer was more than 4 years old
- 22% of you ‘rarely’ or ‘never’ save business data onto University networked storage
- 26% of you, most notably in CLSM and CoPS, believe the new High Performance Computing services we are introducing will be of benefit to you - particularly for data analysis and management
- the overall satisfaction rating for teaching and learning support is 78% - although there were some negative comments about speed of machines and maintenance in teaching spaces
- your overall satisfaction rating for University VLEs (MyAberdeen, MyMBChB MyPA, MyMedSci or MyBDS) is 65%. Interestingly this is lower than the student satisfaction rating this year - 84%
- 58% of you gave very positive feedback on the Service Desk - most negative comments concerned response time rather than quality of service
Detailed report
Read our full survey report. (PDF)
Comments
If you would like to comment upon, or ask a question about the survey, send an email to the Head of Relationship Management, Dean Phillips.
