Divisional Structure
Director: Irene Bews
IT Services has four Divisions:
Applications Management
Head of Applications - Mark Lewis
The Application Management Division provides systems and tools for administration, teaching and research functions at institutional, college, school and departmental level throughout the University and includes units charged with Web Development, Data Management, Database Architecture, Corporate Systems, Library Management, and the Medi-CAL team. The Division is responsible for:
- Application Architecture Strategy
- Business Process Analysis
- Management Information Systems
- Corporate Applications
- Web Development
- Research Databases
- e-Learning
- Application Sourcing
- Systems Integration
- Applications Release Management
Team Leaders
- Data Management Group Team Leader - Katie Wilde
- Project DBA Team Leader - Fiona Chaplain
- Quality and Library Applications Manager - Anne Beavan
- Business Applications Manager - Mike McConnell
- Corporate Systems Team
- Web Team
- Leader - Mike Patterson
Infrastructure Management
Head of Infrastructure Management - Brian Robertson
The Infrastructure Management Division provides the strategic development of the technical infrastructure that underpins all IT services. The infrastructure comprises both the physical infrastructure of desktop workstations, voice and data networks, servers and data storage and core applications such as email, web delivery and identity management.
- Infrastructure Strategy
- Infrastructure Design & Development
- Capacity & Availability Planning
- Security & Business Continuity Management
- Infrastructure Solutions Sourcing
- Third Line Infrastructure Support
- Research Computing
Team Leaders
- Infrastructure Delivery Manager - Mark Marooth
- Infrastructure Development Manager - Garry Wardrope
Relationship Management
Head of Relationship Management - Dean Phillips
The Relationship Management Division is responsible for support and liaison between IT Services and its customers, with Relationship Managers allied to each of the Colleges and functional units within the University. Relationship Management Division Project Managers also manage the delivery of complex IT projects, many of which are customer driven. The division also provides internal administrative support.
- Relationship Management
- Student Liaison
- Program and Project Management
- Business Process Analysis
- Business Strategy
- Office & Switchboard
- Shared Services Management
- Budget Coordination
Team Leaders
- Relationship Manager for Administration - Dean Phillips
- Relationship Manager for COPS and the Library - Russell Moffat
- Relationship Manager for CLSM - Alison Povall
- Relationship Manager for CASS - Gail Smillie
- Program Manager - Mike Whyment
- Student Liaison Officer - John Lemon
- Office Manager and PA to Directorate Management - Lynne Kirton
Service Management
Head of Service Management - Brian Henderson
The Service Management Division provides support services in the form of user administration, desktop application support, management, maintenance and support of software for academic, administrative and library use. The Service Management Division is responsible for:
- Service Desk
- Desktop Support
- Data Centre & Network Operations
- Database Systems Administration
- Training & Documentation
- Media Services
Team Leaders
- Desktop Manager - Ian Rowley
- Service Support Manager - Aileen Murphy
- Asset & Procurement Manager - Martin Fraser
- Data Centre & Operations Manager - Peter Esson
- Media Services Manager - Iain Harold
- AV Services Manager - David Walton
- Manager Medical Illustration - Gordon Stables
- Video Services Manager - Rikki Gutcher
- Training & Documentation/Systems Administration Manager - Iain Cameron
