Telephony
User Guides | Reporting faults/internal directory enquiries | UoA Telephone Network Charges
See also our guide to Mobile devices.
User Guides
- Quick Guide for a Conventional AnalogTelephone (PDF)
- Quick Guide for Superset 4025 Digital and 5220ip Telephones (PDF)
- Emergency Mains Fail Extensions (Word)
- Using the Unified Messaging Voice Mail system (links to our dedicated UM web pages)
Reporting faults/internal directory enquiries
- On campus: for fault report, queries or internal directory enquiries, dial 0 to contact the operators.
- Off campus: The University switchboard can be contacted on +44 (0)1224 272000
University Telephone Network Charges
Telephone services are provided by DIT on the Old Aberdeen campus, at Marischal College and Hillhead. Lines are normally provided with Direct Dial In (DDI) unless the telephone is to be restricted to internal calls. The department requesting the service is responsible for all associated costs, as follows:
1) Line rental
Line rentals are billed monthly in arrears at a rate determined by the service requested. The current annual rates, with effect from 1 August, 2010 are as follows:
| From 01/08/11 | |
| Standard analogue telephone | £36.15 |
| Digital telephone | £45.78 |
| Standard analogue telephone without DDI (normally restricted to internal calls) | £28.91 |
| ISDN2 line (typically for videoconferencing) | £72.30 |
| Two analogue telephones on a shared line | £36.15 |
| DDI number only (Hunt Group, redirection, etc.) | £7.87 |
2) Call charges
Call charges are billed monthly in arrears at rates adjusted to offset the actual call charges incurred.
3) Personal calls
Personal calls are declared as a matter of trust. Undeclared personal calls defraud the department responsible for the extension. A member of staff should only make personal calls from his/her own extension as the calling extension is used to determine the individual to be charged. DIT routinely provides details of costs incurred by each extension and can provide details of individual calls if required. It is the responsibility of heads of departments to check that the charges incurred represent reasonable business use.
Declared personal calls are billed quarterly and fully itemised. Bills are not issued for amounts less that £5; these amounts are not written off but accumulate against a future bill. Declared personal calls are not charged to the department provided that payment is received from the individual. In the event of default, the costs are ultimately passed on to the department; detailed itemisation of the calls is provided.
4) Call restriction
An analogue or digital telephone with DDI is normally supplied with international calls barred. Further restriction to bar all calls outwith the local area or to allow only internal calls can be provided on request. The barring of international calls can be removed at the request of the head of department. A telephone provided without DDI is normally provided with all external calls barred.
5) Telephone charges at Foresterhill
Telephone services on the Foresterhill site are provided by the Grampian Health Service Network. Charges for this service are met by the Faculty of Medicine and Medical Sciences.
